Shipping policy

Shipping Policy

Welcome to TRONLEE Panel Furnishing store. To ensure a smooth and pleasant shopping experience, please read our shipping policy in detail.

1. Processing Time

  • Order Processing Time: All orders will be processed within 2 business days (excluding weekends and holidays).

2. Shipping Time and Methods

  • Standard Shipping Only: Delivery typically takes 3-7 business days, depending on the distance from our warehouse.

3. Shipping Rates

  • Standard Shipping: Free on orders over $100. For orders under $100, shipping fees will be based on the weight of the products and can be viewed at checkout.

4. Shipping Locations

  • Domestic Shipping: We ship to all 50 states in the U.S. Additional remote area fees will apply for Alaska, Hawaii, and U.S. territories.
  • International Shipping: Currently, we do not offer international shipping.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through the provided tracking number or on our website.

6. Delivery Issues

If you experience any issues with delivery, please contact our customer service team at [omx-ebusiness@outlook.com] within 7 days of the expected delivery date.

7. Lost or Damaged Packages

If your package is lost or damaged upon receipt, please refuse the delivery and contact us immediately. We will assist you in filing a claim with the carrier.

8. Address Changes

Please ensure your shipping address is correct before completing your purchase. We cannot change the shipping address once the order has been dispatched.

9. Undeliverable Packages

If a package is returned to us as undeliverable, we will notify you and arrange for re-shipment, but additional shipping fees may apply. Alternatively, we can issue a refund excluding shipping costs. Please ensure someone is available to receive the package at the delivery address and keep the recipient's phone number accessible.

If you have any further questions about our shipping policy, please feel free to contact us at [omx-ebusiness@outlook.com]. Thank you for shopping with us!